Privacy Policy
Last updated: April 23, 2025
1. Information We Collect
1. Information We Collect
When you submit our contact form, we collect the following personal information:
- Name
- Email address
- Phone number
- Suburb
- Message (any other details you share)
We do not create user accounts, store passwords, or collect any other personal data on our Site.
2. How We Use Your Information
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiry or quote request.
- Communicate with you by email or phone regarding our footing installation services.
- Improve the Site's functionality and user experience.
We will only use your information for these purposes and will not send you marketing communications unless you opt in.
3. Legal Basis
3. Legal Basis
Under the Australian Privacy Act 1988 (Cth), we rely on your consent when you submit your details via the contact form. You may withdraw your consent at any time by contacting us (see Section 8).
4. Disclosure to Third Parties
4. Disclosure to Third Parties
We do not sell or rent your personal information. We may share your data with:
- Resend API: to deliver your enquiry as an email to us (sub‑processor).
- Our agents or contractors, solely to the extent needed to respond to you.
Each third party is bound by confidentiality and privacy obligations.
5. Data Security
5. Data Security
We implement comprehensive technical and organizational measures (including HTTPS, input validation & sanitisation, rate limiting, honeypots, CORS restrictions, hashed IPs, secure error handling, and security headers) to protect your data from misuse, interference, loss, or unauthorized access.
6. Data Retention
6. Data Retention
We retain your enquiry data only for as long as needed to respond to, or manage, your request—normally up to 24 months—unless a longer retention period is required or permitted by law.
7. Your Rights
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct any inaccuracies.
- Delete your personal information (subject to legal or regulatory obligations).
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
To exercise these rights, contact us at:
8. Changes to This Policy
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version here with a new "Last updated" date. Please review regularly.